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Tender Details


Title: Enquiry Management System And Service (EMSS) For International Students

Closed On: 27/04/2009
Tendering Authority: Macquarie University

Description:
The University has engaged an external vendor to provide a front-end Enquiry Management System and Service (EMSS) for prospective international students for more than eight years.
The University recognises that it is good business practice to review current arrangements, in order to encourage competitiveness and to ensure that the University is receiving value for money in its core operation of engaging and servicing prospective international students.
The use of a dedicated EMSS is essential for the effective management and analysis of enquiries from prospective international students. The EMSS is a major tool to provide prospective international students with correct, consistent and coherent information about all aspects of the University, and for the University to obtain explicit up-to-date market information.
It is also important to ensure that the principles of best practice are followed in all communications with prospective international students. This project aims to select the most suitable supplier to provide an EMSS in order to engage prospective international students from enquiry point to acceptance of a place offer in an efficient, cost-effective manner in a highly competitive and on-line environment.

Documentation is available from https://www.tenderlink.com/mq/

 
 
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