Cordell Information Privacy Policy

Cordell Information Pty Ltd has a firm commitment to privacy in accordance with the Privacy Amendment (Private Sector) Act 2000, which took effect in December 2001.

This privacy policy covers all personal information that we hold.

Collection of information

Whenever we collect personal information from you we will do so in a lawful and fair way. We will also advise you how and where to contact us. If we collect the information from a third party we will take reasonable steps to advise you of that collection promptly. We will tell you why we are collecting the information and the third parties to whom we usually disclose that information. If you do not wish to provide the information we request, we will tell you what impact this will have.


Most of the information collected will be used to process orders, maintain customer service or requests for information. During the order process, you will need to provide financial information such as your credit card number, expiration date, money order, wire transfer or cheque information. This information is used for billing purposes only and to fulfil your order. If we have trouble processing an order, we will use this information to contact you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorisation and approval. This process is protected by an enhanced security system. See the Security of Customer section for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.


We may employ third party companies to perform functions on our behalf. These functions may include order fulfilment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and will not use it for other purposes.

We may also be required to disclose customers’ personally identifiable information to law enforcement or third party fraud protection companies whenever such disclosure is required by law.


This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage our users and customers to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information.

Special Offers

To honour the privacy of our users, we offer the option not to receive these types of communications. At the time of your order, you may elect not to receive special offers and news by clicking the appropriate area. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to be removed from our newsletter. Otherwise, customers will occasionally receive information on products, services, special deals or news. Please see the Choice/Opt-out section below for further details on how to be removed from our mailing list.


For customers who wish to stop receiving our special offers and related news, we provide several ways to do so. Users who no longer wish to receive our newsletter or promotional materials cease communication by emailing us at with such instructions.

Notification of Changes

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via e-mail. Users can choose to allow or decline us to use their information in such a manner.

If you no longer receive information from us you can continue to view any policy changes at our website.


We take all reasonable steps and precautions to protect our customers’ information. When you submit personal information through the website, your information is protected both online and offline.

If you wish to have your financial information removed at the time of your order, you may elect to have this information removed from our records upon completion of your order. Otherwise, you may contact us at (Cordell Information +61 2 9934 5555) this is the main switch number to request that your information be deleted from our database however you will be required to resubmit this information for subsequent transactions.

If you have any questions regarding our security policies, please email us at

Access to the information we hold

You can access your personal information upon request.
This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.

If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information, you can contact:

The Privacy Officer,
Cordell Information

Cordell Information Pty Ltd,
Level 10, 10 Help Street
Chatswood NSW 2067.
Ph: 02 9934 5555
Fax: 02 9934 5501